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Meet the Team

The team at entitledto includes expert benefits knowledge, creative in-house application of web-based calculators and technical expertise

  • Stephen Gibson

    Founder and CTO

    Stephen founded entitledto in 2000 and is responsible for the design and functionality of entitledto's website and products. He is a professional web application designer with over 30 years experience, in the aerospace, banking, welfare and pharmaceutical sectors. Stephen has extensive experience of a range of web-based technologies and infrastructure with expert knowledge of Server and database technologies.

  • Dr Phil Agulnik

    Product Development

    Phil is an expert on the UK’s benefits and tax system. He is responsible for product development within entitledto and for representing the company externally. He has worked as an economist in the Department for Work and Pensions, HM Treasury, the Financial Services Authority and in academia. He has a PhD from the London School of Economics on social security policy.

  • Nicki Duckworth

    Customer Relations

    Nicki has extensive experience working in benefits and local taxation spanning over 20 years. She holds the Technician professional qualification from the Institute of Revenues, Rating and Valuation (IRRV) and uses her expertise to look after the content of the calculators while also providing customer support to entitledto clients.

  • Karen Holmes

    Welfare Benefits Development

    Karen works on entitledto's content and product development. She has a BSc (Hons) in Social Policy and has extensive knowledge of the benefit system and welfare reform gained over 15 years specialising in welfare benefits.

  • Liza Keys

    Business Development and Finance

    Liza has worked in the public sector for over 15 years delivering service improvements and managing change across a range of large complex organisations. This experience helps her ensure that both new and existing entitledto clients are provided with the right calculator to suit their needs and those of their clients'.

  • Cathie Gibson


    Cathie has been with entitledto since the company was founded, performing many roles. Currently as financial administrator she is responsible for managing the day to day accounting procedures, company payroll and ensuring all invoices and tax liabilities are paid promptly. Other duties include recording minutes for Team, Senior Management and Shadow Board Meetings.

  • Fiona Bowdery

    Customer Relations

    Fiona is the administrator, supporting her colleagues and compiling databases for the use of the Client Managers and for marketing purposes. Her background is in High Street Banking and Local Government.

  • Scott McKinven

    Customer Relations

    Over the last 20 years Scott has acquired a wealth of business experience in both the public and private sectors. Most recently he has led and developed a range of products and services helping Clarion Housing residents who are financially or digitally excluded. He now uses his expert knowledge to further support entitledto's Social Housing Clients.

  • Lynnsey Mannion

    Customer Relations

    Lynnsey is one of our Client Managers, largely working with and supporting our Local Authority clients. With a background in Account Management, spanning over 15 years in the private sector, she uses her experience to ensure clients and their customers are getting the full value out of their subscription.

  • Wendy Alcock


    Wendy takes care of entitledto’s communications with its business clients, public website users and responds to enquiries from the press. With a background in consumer policy she also deals with the organisation’s campaign work.

  • Oli Gibson

    Software Development

    Oli has been a member of our development team since 2020, he is responsible for database management, development and systems support. After being awarded a first class Master’s Degree in computer Science from Lancaster University, he joined us full-time in 2023. Oli has experience in AI systems, data engineering and knowledge of many programming languages.

  • Alex Hyland

    Cyber Security

    Alex is responsible for monitoring, maintaining, and upgrading the security at entitledto. He has a Masters from Lancaster University in Cyber Security with a strong passion for his sector. He also has an eagerness for development, working alongside other software developers within the company when needed.