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How to use this site


If you aren’t familiar with using websites, there are some things you should know which will make this site easier for you to use. To 'click' with your mouse, simply move it over the item you wish to click on and press once on the left button.


There is a lot of information about benefits and we couldn't put all of it on one page at once. So if you come across a question and want to know more about the benefit, check to see if it is bold and underlined, like this. If it is, you can click on the underlined word and you can find out more. This is called a 'hyperlink'.

Question Marks

In some places on the site you can also click on the ? sign to find out more about what the question is asking for.

Pound sign

If the question is asking you for an amount of money, for example 'how much is your rates bill', there should be a £ sign already in the box. You don’t need to put the £ sign in yourself.

Check Box

Some of the questions will have boxes like this check box If you click on the box with your mouse it will put a tick into the box for you, which means that you are answering 'yes' to that question.

Drop down menu

Some of the questions will have a range of answers, for example the different rates of Attendance Allowance. If the answer box has an arrow in it, like this arrow, you can click on that arrow and a 'drop-down box' will appear giving you all the possible answers. Then move your mouse over and click on one of the options. The drop-down box will stay there until you select an answer or click somewhere else on the screen.