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Universal Credit: Claiming Online

Making an online claim

How to claim Universal Credit

You can make a claim for Universal Credit online on the GOV.UK website

If you are not able to go online yourself you should first ask friends and family to help you. If this is not possible you can contact an Adviser on 0800 328 5644 or text phone 0800 328 1344. The call is charged at the standard local call charge rate from BT landlines. Call charges from mobiles and other networks may vary. If a call ends suddenly, it is up to you to call back.

When calling you will need the same information that is needed to claim online.

Making a claim

Before you start your claim you need to create an account which asks some basic questions about you, such as your postcode and date of birth. The account will be connected to an email address, so you will need an email address before applying.

Your claim then has 4 steps

  • Your claim - providing all of the information needed for your claim
  • Verifying your identity - this is done via the government 'Verify' system or can be done in a Jobcentre if you have problems online. You will need some proof of identity such as a passport, driving licence or bank card.
  • Submit claim - you will be given details of your responsibilities and likely payment
  • Next steps - what you need to do next to be paid Universal Credit

What you need to complete your claim

To help you complete the questions you will need to have the following information with you:

  • your contact details
  • bank or building society account details
  • National Insurance number

You can find your National Insurance number on any of the following:

  • payslips
  • previous letters about your benefits
  • letters from HMRC about your personal tax affairs
  • a letter sent to you telling you what your National Insurance number is
  • a National Insurance number card

If you don't have a National Insurance number, you will not be able to apply for Universal Credit. To get a National Insurance number you will be directed to the gov.uk website.

You may also need details of:

  • current employment (for example, employer name and how often you are paid)
  • total monthly earnings including the gross amount (you can find this information on your payslip)
  • your rent and service charges if you have them
  • tenancy agreement details if you have one
  • income (this is income that you get as well or instead of earnings, for example income protection insurance payments)
  • savings and other capital (you may find this information on your latest bank statement(s) or share certificates)
  • any other benefits you already get

Other things you need to know

  • Allow at least half an hour to submit your claim. You can complete it in stages if you need time to collect together the information needed for the application.
  • Only give correct information - you may need to provide proof of anything you mention during your claim.

Submitting your claim

Before you submit your claim you will be shown:

  • the details you have entered to check and you can change them if needed
  • a summary of your responsibilities
  • whether or not you will get Universal Credit
  • the estimated amount you will be paid each month
  • the payment date

You will be asked to:

  • sign a Claimant Commitment
  • confirm that the information you have provided is correct and complete as far as you know or believe

If you do not agree to the declaration and responsibilities you will not be able to submit your application.

If you fail to provide correct and complete information this will affect your Universal Credit.

When you submit your claim you may be asked to provide more information, for example evidence to confirm information you have given. This must usually be provided within one calendar month. If the information does not match what you have previously said, your claim will be reassessed using the new information you have provided.

The Universal Credit claim date is the date you submit your claim. Your payments will be calculated from this date. The system will tell you your first payment date.

The claim date could change if you do not promptly supply any verification requested or sign your claimant commitment on time.

Once your claim has been submitted, an Adviser will contact you to arrange an interview which you must attend. At this interview you must accept a Claimant Commitment.

You must tell Universal Credit straight away if any of your circumstance change after you submit your claim.

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