You can make a claim for Universal Credit online on the GOV.UK website
If you are not able to go online yourself you should first ask friends and family to help you. If this is not possible you can contact an Adviser on 0800 328 5644 or text phone 0800 328 1344. If a call ends suddenly, it is up to you to call back.
When calling you will need the same information that is needed to claim online.
Before you start your claim you need to create an account which asks some basic questions about you, such as your postcode and date of birth. The account will be connected to an email address, so you will need an email address before applying.
Your claim then has 4 steps
To help you complete the questions you should have the following information with you:
You can find your National Insurance number on any of the following:
If you don't have a National Insurance number you can still apply for Universal Credit and a National Insurance number will be allocated during the new claim process. You should not delay your claim for Universal Credit.
You may also need details of:
Before you submit your claim you will be shown the details you have entered to check (you can change them if needed) and a summary of your responsibilities.
You will also be asked to sign a Claimant Commitment and to confirm that the information you have provided is correct and complete as far as you know or believe
If you do not agree to the declaration and responsibilities you will not be able to submit your application.
If you fail to provide correct and complete information this will affect your Universal Credit.
When you submit your claim you may be asked to provide more information, for example evidence to confirm information you have given. This must usually be provided within one calendar month. If the information does not match what you have previously said, your claim will be reassessed using the new information you have provided.
The Universal Credit claim date is the date you submit your claim. Your payments will be calculated from this date. The system will tell you your first payment date.
The date your started your claim could change if you do not promptly supply any verification requested or sign your claimant commitment on time.
Once your claim has been submitted, an Adviser will contact you to arrange an interview which you must attend. At this interview you must accept your Claimant Commitment.
You must tell Universal Credit straight away if any of your circumstance change after you submit your claim. When your claim is up and running you can report a change of circumstances via your online journal.