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You can get more information about your entitlement to benefits and tax credits from your local Citizen’s Advice Bureaux and from a range of voluntary and statutory organisations. Some useful links are below.

You may also be able to get help from internet chat forums. If you would like to post a query about your situation we recommend that you use the benefit and tax credit chat forum at moneysavingexpert.com

General..

Community Legal Service Direct! - the website of the Community Legal Service: Directory of organisations providing quality-marked legal help and information in England and Wales

Citizens Advice Bureau: Comprehensive information on your rights

BBC benefits and tax credits pages: News and information on entitlements

Low Incomes Tax Reform Group: Help and advice on tax and tax credits for people on low incomes

Newcastle welfare rights: Comprehensive information on benefits and tax credits from leading council welfare rights unit

Information for pensioners

Age Concern: charity providing general advice for pensioners

Help the Aged: charity providing general advice for pensioners

The Pension Service: official information on benefits for pensioners

Information for disabled people and carers

The Department for Work and Pensions run a confidential telephone service to help people with disabilities and carers. The Benefit Enquiry Line is 0800 88 22 00 (calls are free). The textphone number for deaf and hard-of-hearing people 0800 24 33 55.

The links below provide further information.

DIAL (Disability Information and Advice Line): General information for disabled people with particularly useful links page

Action for Blind People: help with welfare rights issues for blind people

British Deaf Association: help with welfare rights issues for deaf people

Carers UK: Carers UK is the voice of carers and the leading campaigning, policy and information organisation for carers.

Disability Alliance: Network for disabled people

Benefits and Work: Independent website giving information on eligibility for Incapacity Benefit, Disability Living Allowance and Attendance Allowance

Government websites

Department for Work and Pensions (DWP): Responsible for most benefits (DWP used to be known as the Department for Social Security)

Inland Revenue: Responsible for tax credits, Child Benefit, Child Trust Fund, National Insurance Contributions and income tax

Department for Children, Schools and Families: Responsible for Education Maintenance Allowances and student support

Directgov: Comprehensive directory of government online services and information (previously called UK online)
More advice on your entitlements

www.ageconcernni.org The Northern Ireland website for Age Concern.

www.helptheaged.org.uk This UK-wide site contains information on Northern Ireland.

www.alzheimers.org.uk The Alzheimer's Society website includes information on its work in Northern Ireland.

www.citizensadvice.co.uk Citizens’ Advice site specific to NI.

www.adviceni.net AdviceNI provides support for independent advice services in Northern Ireland.

www.adviceguide.org.uk An online resource, produced by Citizens’ Advice, which includes advice on all government benefits, employment, housing and many other subject areas.

www.housingrights.org.uk The Housing Rights Service provides independent specialist services for people who are homeless or in housing need in NI.

northernireland.shelter.org.uk/advice/ This site which gives advice on housing issues is run by Housing Rights Service and Shelter.

www.dsdni.gov.uk/index/ssa.htm The main site for the Social Security Agency in NI, including information on available benefits.

www.nihe.gov.uk The Northern Ireland Housing Executive’s site.

www.nifha.org The Northern Ireland Federation of Housing Associations is a membership body for social housing providers in NI.

www.lpsni.gov.uk/ The new Land and Property Services agency has replaced the Rates Collection Agency and the Valuation and Lands Agency.

www.hscni.net The gateway site to health and social care in Northern Ireland.

www.direct.gov.uk The gateway to all government services.

www.thepensionservice.gov.uk Central website of the Pensions Service.

www.dwp.gov.uk The Department of Work and Pensions, which is responsible for central benefits and government’s welfare reform.

www.hmrc.gov.uk Revenue and Customs are responsible for tax across the UK.

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