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You can get more information about your entitlement to benefits and tax credits from your local Citizen’s Advice Bureaux and from a range of voluntary and statutory organisations. Some useful links are below.
You may also be able to get help from internet chat forums.
If you would like to post a query about your situation we recommend that you use the
benefit and tax credit chat forum at moneysavingexpert.com
General..
Community Legal
Service Direct! - the website of the Community Legal Service: Directory
of organisations providing quality-marked legal help and information in England
and Wales
Citizens
Advice Bureau: Comprehensive information on your rights
BBC benefits and tax credits pages: News and information on
entitlements
Low Incomes Tax Reform Group:
Help and advice on tax and tax credits for people on low incomes
Newcastle welfare rights:
Comprehensive information on benefits and tax credits from leading council welfare rights unit
Information for pensioners
Age Concern: charity providing
general advice for pensioners
Help the Aged:
charity providing general advice for pensioners
The Pension Service:
official information on benefits for pensioners
Information for disabled people and carers
The Department for Work and Pensions run a confidential telephone service to
help people with disabilities and carers. The Benefit Enquiry Line is 0800 88 22
00 (calls are free). The textphone number for deaf and hard-of-hearing
people 0800 24 33 55.
The links below provide further information.
DIAL (Disability
Information and Advice Line): General information for disabled people
with particularly useful links page
Action for
Blind People: help with welfare rights issues for blind people
British Deaf
Association: help with welfare rights issues for deaf people
Carers UK:
Carers UK is the voice of carers and the leading campaigning, policy and information organisation for carers.
Disability Alliance:
Network for disabled people
Benefits and Work:
Independent website giving information on eligibility for Incapacity Benefit,
Disability Living Allowance and Attendance Allowance
Government websites
Department for Work and Pensions
(DWP): Responsible for most benefits (DWP used to be known as the
Department for Social Security)
Inland Revenue:
Responsible for tax credits, Child Benefit, Child Trust Fund, National
Insurance Contributions and income tax
Department for Children, Schools and Families: Responsible for Education Maintenance Allowances and
student support
Directgov: Comprehensive
directory of government online services and information (previously called UK
online)
More advice on your entitlements
www.ageconcernni.org The Northern Ireland website for Age Concern.
www.helptheaged.org.uk This UK-wide site contains information on Northern Ireland.
www.alzheimers.org.uk The Alzheimer's Society website includes information on its work in Northern Ireland.
www.citizensadvice.co.uk Citizens’ Advice site specific to NI.
www.adviceni.net AdviceNI provides support for independent advice services in Northern Ireland.
www.adviceguide.org.uk An online resource, produced by Citizens’ Advice, which includes advice on all government benefits, employment, housing and many other subject areas.
www.housingrights.org.uk The Housing Rights Service provides independent specialist services for people who are homeless or in housing need in NI.
northernireland.shelter.org.uk/advice/ This site which gives advice on housing issues is run by Housing Rights Service and Shelter.
www.dsdni.gov.uk/index/ssa.htm The main site for the Social Security Agency in NI, including information on available benefits.
www.nihe.gov.uk The Northern Ireland Housing Executive’s site.
www.nifha.org The Northern Ireland Federation of Housing Associations is a membership body for social housing providers in NI.
www.lpsni.gov.uk/ The new Land and Property Services agency has replaced the Rates Collection Agency and the Valuation and Lands Agency.
www.hscni.net The gateway site to health and social care in Northern Ireland.
www.direct.gov.uk The gateway to all government services.
www.thepensionservice.gov.uk Central website of the Pensions Service.
www.dwp.gov.uk The Department of Work and Pensions, which is responsible for central benefits and government’s welfare reform.
www.hmrc.gov.uk Revenue and Customs are responsible for tax across the UK.
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